Explore Group Terms and Conditions:
- All tours are subject to weather conditions and a minimum number of passenger bookings
- Explore Group reserves the right to cancel or change all tours at any time and offer an alternative product or tour if we cannot operate the tour originally booked
- Explore Group takes no liability or responsibility for the illness, injury or death of any passenger on board the vessel or during a tour
- Explore Group takes no liability or responsibility for the loss of personal property on board the vessel or during a tour
- All passengers must comply with any instructions given by crew on the vessel or during a tour
- The company reserves the right to refuse to carry any passenger, luggage or goods without reason
- All passengers must only consume alcoholic beverages that have been purchased or supplied on board the vessel
- No liability is taken by the company for any loss, damage or inconvenience caused by the cancellation or change to any tour
- Explore Group takes no liability or responsibility for guests connecting travel arrangements to/from Hamilton Island on the day of their tour
- Age restrictions for each must be strictly adhered to. Explore Group reserve the right to refuse guests if they do not fit within the outlined age requirements
Explore Group Cancellation Policy:
- Bookings made within 24 hours of departure are confirmed
- Cancellations made more than 48 hours prior to departure will not incur a cancellation fee
- Cancellations made between 48 and 24 hours prior to departure will incur a 50% cancellation fee
- Cancellations less than 24 hours prior to departure or no shows will result in a 100% charge
- In the event that Explore Group cancels the tour you will be offered a full refund or an alternate date of travel
- These conditions also apply for transferring tour dates
- We recommend our passengers hold a comprehensive travel insurance policy in case of any unexpected changes in their travel plans that may incur a cancellation fee.
Please contact us on (07) 4253 3340 or info@exploregroup.com.au if you have any queries.
